FAQ

Your questions answered!

We do our best to include every event. If something is missing simply contact us​​ and we can resolve the issue as soon as possible.    

It is free to list your tickets on Super Seats!  When your tickets sell a commission of  10% is deducted from the sale before  your pay out. If your tickets do not sell  you are not required to pay anything. 

Currently we only sell tickets to events in  the United States and Canada.  

If your tickets have a print delay, "Delivery  Delay", or are on their way to you in the mail you can still list them for sale on Super Seats. Just be sure to notate the  delivery delay while listing. If you have  not yet purchased the tickets you will  be unable to sell them on  Super Seats. 

PayPal is the method we use to pay you  when your tickets sell onSuper Seats.  If you don’t have a PayPal account  you can create one  here

At this time you cannot list tickets being  held at will call or any sort of paperless  tickets. This includes Flash Seats,  Mobile Entry, and  Credit Card Entry.    

When you choose Super Seats we will  broadcast your tickets to thousands of sites within the Ticket Network  and Vivid Seats market. Because of the risk involved in double ­selling tickets on more than one  marketplace we prohibit customers  listing their tickets on other sites  (including StubHub).

To prevent fraud we review every listing  before we broadcast it to our  marketplace. Your tickets will be broadcasted as soon as possible and you  will be emailed once  we approve your  listing.  

Yes, you can only list seats that are side by side. Some venues assign seats by only odd or only even numbers. They're still side by side unless otherwise stated. To list seats with odd/even numbered seating make sure to check the box marked Odd or Even Numbered Seating on this page.

Some GA, Lawn, and Pit tickets have  barcodes instead of seat numbers.  You can list your tickets with generic  seat numbers like 1,2,3,4  in this case. If your general admission tickets do  have seat numbers please use the ones  printed on your tickets.

You will be paid via PayPal up to two days after the event date.
To make your tickets look competitive on every marketplace prices  will often times be marked up or down. Your payout will not be  affected and will still be  based on the price you’ve set. 

If you have PDF E­Tickets, simply upload them using the Edit Tickets link found in ​My Listings​ If you have  Hard Tickets  we will email you a  shipping div free of charge for you to  ship your  tickets when they sell. 

To make any changes to the tickets  you have listed simply go to​ My Listings​​  and select Edit  Tickets.

To delete your ticket listing visit ​My Listings​ and click the Delete link  next to listing you wish to remove.  

If you no longer have the tickets you sold  you must Contact Us​​ immediately.  Failing to deliver tickets is  a violation of our ​User Agreement​. This can result in your account being  suspended and you may be charged  to replace the order.  

During normal PST business hours you  can live chat with a representative on  Sell.SuperSeats.com​​​ . If we are offline please reach out via email ​ here​ or by phone at (​844)­344­2148.​ We will respond as quickly as possible

It is the seller's responsibility to  accurately list their tickets on Super Seats.  If your tickets have not yet sold  you can correct any errors by  visiting ​My Listings​​ and clicking Edit Tickets.  If your  tickets have  sold please ​Contact Us​​immediately as an error  in your listing could result in a charge to  replace the order.

First, we suggest checking your email or  the website you purchased the  tickets from to make sure your tickets  are valid for the rescheduled date.  If tickets are still valid, you can keep your  listing on Super Seats and they will be  honored for the rescheduled date.  If you’ve already sold the tickets don’t  worry ­­we’ll reach out to the customer  to notify them of the rescheduled event. 

When you receive a cancellation notice  from the point of purchase please reach  out to us ​here​. If you have not yet sold your tickets  we will deactivate the listing for you. If you have made a sale and delivered  the tickets, your order will be canceled  and you will receive an invoice to reverse  your payout. If you haven’t delivered the  tickets no payout will be made.  

If your tickets have not sold you are  required to remove the invalid tickets  and upload the valid, reissued tickets.  You can do this by visiting My Listings  and clicking Edit Tickets. If your tickets  have sold you must contact us  immediately and provide the valid tickets.  

In some cases of canceled events or listing  errors we may send you an invoice  requesting payment. Failure to pay an  invoice can result in your account  being sent to a collections agency. 


Yes, you can only list seats that are side by side. Some venues assign seats by only odd or only even numbers. They're still side by side unless otherwise stated. To list seats with odd/even numbered seating make sure to check the box marked Odd or Even Numbered Seating on this page.

Some GA, Lawn, and Pit tickets have barcodes instead of seat numbers. You can list your tickets with generic seat numbers like 1,2,3,4 in this case. If your general admission tickets do have seat numbers please use the ones printed on your tickets.

If your tickets have a print delay, “Delivery Delay”, or are on their way to you in the mail you can still list them for sale on Super Seats. Just be sure to notate the delivery delay while listing. If you have not yet purchased the tickets you will be unable to sell them on Super Seats.

At this time you cannot list tickets being held at will call or any sort of paperless tickets. This includes Flash Seats, Mobile Entry, and Credit Card Entry.

You will be paid via PayPal up to two days after the event date.

It is free to list your tickets on Super Seats! When your tickets sell a commission of 10% is deducted from the sale before your pay out. If your tickets do not sell you are not required to pay anything.

PayPal is the method we use to pay you when your tickets sell on Super Seats. If you don’t have a PayPal account you can create one  here